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How to File a Complaint Against a Solar Company in Florida

June 30, 2026 · 6 min read

Part of the complete guide: Failed Solar in Florida: The Complete Homeowner's Guide →

Filing complaints is free, it builds your paper trail, and you can do it yourself this week. Here's the exact roadmap — and where each one helps.

Consumer complaints are filed by the homeowner, filing is free, and each agency publishes its own instructions. Here's where to file in Florida, what each agency actually does, and what to include.

The Department of Business & Professional Regulation (DBPR) licenses and disciplines contractors. A DBPR complaint can put a licensed solar or roofing contractor's license at risk for abandonment, unpermitted work, or mismanagement. Important: DBPR cannot recover your money for you — it handles the license, not your refund.

What's on this page

Every section in this article, and what each one covers

1.1. Florida DBPR — to go after the contractor's licenseOne paragraph, naming Department of Business & Professional Regulation and DBPR.
2.2. Florida Attorney General — for deceptive salesOne paragraph, naming Attorney General's Consumer Protection Division and FDUTPA.
3.3. CFPB — for the loan and the lenderOne paragraph, naming the Consumer Financial Protection Bureau, the Holder Rule and GoodLeap.
4.4. FTC — for fraud and scamsOne paragraph, naming the Federal Trade Commission, FTC and PACE.
5.Where to fileFour linked sources.
6.What to include in every complaintOne paragraph and a five-item list (Your contract and the original; Any text or email promises; ...), naming PACE.

Also on this page

an opening passage above the first heading (1 paragraph)
a checklist (5 items in all)
a source list (4 outside links)
a step-by-step (4 steps)
an FAQ (2 questions)

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Frequently asked questions

Does filing a DBPR complaint get my money back?

Not directly. DBPR disciplines the contractor's license but cannot recover fees for you. To recover money you typically need a civil claim, an arbitration award, or — for licensed contractors — the Florida Homeowners' Construction Recovery Fund after a judgment.

Should I complain to the lender or the installer?

Both. File a DBPR and Attorney General complaint about the installer's conduct, and a CFPB complaint about the lender and the loan. Complaints about both build the strongest paper trail.

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